There are abundant commercial help desk software to choose from when it comes to setting up a help desk system, and most of them offer the same features, so it becomes a matter of preference.
If you are on a budget or want to use open source help desk software for your system (without support) then there are few you can give it a try.
- http://www.issuetrackerproduct.com/ is a very simple help desk script written in python using the zope web application. this software is 100% free licensed under the ZPL license. you can see screenshots from this URL http://www.issuetrackerproduct.com/Screenshots
- Jtrack http://www.jtrac.info/ is another open source help desk ticket tracking software includes a lot of features, is a very customizable script written in Java. you can see some screenshots from this URL http://sourceforge.net/project/screenshots.php?group_id=162983
- http://www.glpi-project.org/spip.php?article43 is another good looking IT asset manager software, and help desk issue tracking program. you can see some screenshots from this URL http://www.glpi-project.org/spip.php?article42
