When it comes to remote troubleshooting and remote screen sharing there is no easier tool out of there than Join.me. and the best of all, its free!. I have tested and used many remote troubleshooting tools because I work with remote users a lot. some of the tools I have used and tested are: showmypc.com, logmein.com, mikogo.com, webex.com, crossloop.com, and many others I cannot remember at this moment, and nothing is easier to use than join.me
Why easiness is important to me? because if you have worked with remote users, then you know how a pain in the ass is to guide them over the phone to download and configure a software to gain remote access to their computers. not too long ago, I had to write long how-to documents for users on how to download and install the remote screen sharing tool I was using in order for me to get remote access to their computers.
not anymore with join.me
there are only two buttons on join.me, so there is no confusion at all ( this is a huge + when dealing with users ) basically the whole process of gaining access to a remote user computer is inviting that user to go to join.me and click on the share button, and execute the a little executable file that get’s downloaded. there is no installation. after the user click on the executable file, this menu will appear on top of the desktop:
then just ask the user to send you the link that appear on top, and that’s it… its just that simple.
so far, I have been using Mikogo for screen sharing, but now Mikogo has been substituted by join.me… let’s see how it goes.
